Boulder, Colorado, Sept. 14, 2026 (GLOBE NEWSWIRE) -- Consortium for Service Innovation will host Service Innovation Summit 2027, taking place April 26–29 at Limelight Boulder in Boulder, Colorado. The annual practitioner-led conference will focus on knowledge management, artificial intelligence, and the operating models that enable intelligent organizations to thrive.
Service Innovation Summit is intentionally limited in size to support candid discussion and meaningful collaboration.
Service Innovation Summit brings together forward-thinking leaders, practitioners, and experts responsible for enterprise AI, knowledge management, customer support, organizational transformation, and operational strategy. Designed as a collaborative environment, its unique format gives participants opportunities to connect with peers focused on similar priorities.
Particularly unique to Service Innovation Summit, attendees are also contributors whose shared experiences inform industry guidance and evolving open-source methodologies offered by the Consortium for Service Innovation.
Hosted by a nonprofit industry association, Summit topics are based on current practitioner work and shared interests rather than vendor agendas. Attendees gain actionable insights into how global organizations are using trusted knowledge and technology to scale automation, shaping how organizations engage with customers and each other to deliver new levels of realized value.
The program will feature candid case studies, attendee-led working sessions, and practical discussions grounded in real-world implementation with solutions for today’s most pressing organizational challenges.
Because Service Innovation Summit showcases the most current work and future thinking, final speakers and session details are confirmed closer to the event. Topics will span the methodologies and strategic priorities required for sustainable transformation in an AI-enabled world, including:
- Moving AI from experimentation to reliable, production-scale deployments
- Evolving organizational skills, roles, and practical operating models
- Measuring and communicating business value
- Knowledge-Centered Success (KCS®), Intelligent Swarming®, Predictive Customer Engagement®, and Leadership in Adaptive Organizations
Together, these topics address how organizations create trusted knowledge for AI, improve collaboration, anticipate customer needs, and adapt leadership practices while increasing value.
“We’ve moved past asking what AI can do. The more consequential question is: how do we build intelligent organizations, knowledge systems, and human capabilities that are needed in this rapidly changing technology landscape? At Service Innovation Summit 2027, we’ll hear directly from leaders at global companies about what’s working in production, where challenges remain, and how they’re bringing people, knowledge, process, and technology together to create lasting value,” said Matt Seaman, Executive Director of Consortium for Service Innovation.
Registration and more details are available at serviceinnovation.org/summit.
About Consortium for Service Innovation
The Consortium for Service Innovation is a nonprofit think tank where organizations collaboratively develop, validate, and evolve enterprise operating models. Since 1992, its Members have created and maintained methodologies and frameworks, including KCS® and Intelligent Swarming®, that drive measurable business value.
Press Inquiries
Sara Feldman
sfeldman [at] serviceinnovation.org
https://www.serviceinnovation.org
