eGain Reports Fiscal 2026 Results: Total Revenue Up 3%, AI Customer Revenue Up 20%, Company Named a Leader in Gartner's First Customer Service Knowledge Management MQ

eGain Reports Fiscal 2026 Results: Total Revenue Up 3%, AI Customer Revenue Up 20%, Company Named a Leader in Gartner's First Customer Service Knowledge Management MQ eGain Reports Fiscal 2026 Results: Total Revenue Up 3%, AI Customer Revenue Up 20%, Company Named a Leader in Gartner's First Customer Service Knowledge Management MQ GlobeNewswire September 03, 2026

SUNNYVALE, Calif., Sept. 03, 2026 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management and customer experience automation solutions, today announced financial results for its fiscal 2026 fourth quarter and full fiscal year ended June 30, 2026.

“Fiscal 2026 was a pivotal year for eGain. AI Knowledge is emerging as a distinct operating layer in the enterprise – the infrastructure that makes every other AI initiative, from agents to copilots to automation, trustworthy and accurate – rather than another point application in another silo. Gartner’s decision to create a dedicated Magic Quadrant for Customer Service Knowledge Management Systems, and to name eGain a Leader in its inaugural edition, validates both the category and the position we’ve spent years building toward,” said Ashu Roy, eGain’s CEO.

“This validation is showing up in the numbers. Total revenue grew 3% for the year, a rate that reflects two trends in our business. First, our investment in AI Knowledge drove 20% year-over-year growth in AI customer revenue. Second, the managed decline in our profitable legacy business.”

“As we enter fiscal 2027, we’re all in on the AI Knowledge opportunity. We believe the market is still early in recognizing how foundational trusted knowledge infrastructure will be to enterprise AI, and we intend to lead it.”

Fiscal 2026 Fourth Quarter Financial Highlights

Fiscal 2026 Full Year Financial Highlights

Fiscal 2027 First Quarter and Fiscal 2027 Financial Guidance

For the first quarter of fiscal 2027 ending September 30, 2026, eGain expects:

For the fiscal 2027 full year ending June 30, 2027, eGain expects:

Guidance Assumption:

Key Business Metrics:

We utilize the key metrics set forth below to help us evaluate our business and growth, identify trends, formulate financial projections and make strategic decisions.

Total SaaS ARR is defined as the recurring revenue from SaaS subscriptions, normalized over a period of one year.

AI customer ARR is defined as Total SaaS ARR from customers who actively utilize one or more of our AI offerings. This amount includes all offerings associated with a customer and not solely the AI offerings.

AI customer revenue is defined as the total revenue generated from customers who actively utilize one or more of our AI offerings, inclusive of their SaaS and Professional Services revenue. This amount includes all offerings associated with a customer and not solely the AI offerings.

Non-GAAP Financial Measures

This press release includes certain non-GAAP financial measures as supplemental information relating to eGain’s operating results, including adjusted EBITDA and non-GAAP net income. Adjusted EBITDA is defined as net income, adjusted for the impact of depreciation and amortization, issuance of common stock warrant for services, stock-based compensation expense, interest income, net, provision for income taxes, benefit from income tax where applicable, other income (expense), net and severance and related charges. Non-GAAP net income measure is adjusted for benefit from income taxes related to the release of valuation allowance, issuance of common stock warrant for services, and stock-based compensation expense. eGain’s management has analyzed the effect of these non-GAAP adjustments on our provision for income taxes and believes the change in our provision for income taxes would not be substantial. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, or GAAP, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare our performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in our financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate our business. In addition, this press release includes eGain’s non-GAAP net income and adjusted EBITDA guidance for future periods, non-GAAP measures used to describe eGain’s expected performance. We have not presented a reconciliation of eGain’s non-GAAP net income or adjusted EBITDA to future net income, the most comparable GAAP financial measure, because the reconciliation could not be prepared without unreasonable effort. The information necessary to prepare the reconciliation is not available on a forward-looking basis and cannot be accurately predicted. The unavailable information could have a significant impact on the calculation of the comparable GAAP financial measure.

Conference Call Information

eGain will discuss its fiscal 2026 fourth quarter and full year financial results today via a teleconference at 2:00 p.m. Pacific Time. To access the live call, dial 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International) and ask to join the eGain earnings call. A live and archived webcast of the call will also be accessible on the “Investors” section of eGain’s website at www.egain.com. In addition, a phone replay of the conference call will be available starting two hours after the call and will remain available for one week. To access the phone replay, dial 855-669-9658 (U.S. toll free) or +1 412-317-0088 (International). The replay access code is 1145039.

About eGain

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.egain.com for more information.

Gartner Disclaimer

Gartner, Magic Quadrant for Customer Service Knowledge Management Systems, Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus, 16 July 2026.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the first quarter of fiscal 2027 and fiscal 2027 full year ending June 30, 2027; our beliefs regarding the validity of our business strategy; our investment in AI customer business; the expected profitability and cash-generating capacity of our legacy business; demand for our products and market opportunity; and our market position. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the first quarter of fiscal 2027 and fiscal 2027 full year ending June 30, 2027. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; the pace of technological advancements in generative AI and the adaptability of our services to incorporate these advancements; market demand for AI-enabled solutions; risks associated with new product releases and new services and product features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third-party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s quarterly report on Form 10-Q for the fiscal quarter ended March 31, 2026 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s website at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Investor Relations
Todd Kehrli or Jim Byers
PondelWilkinson, Inc.
tkehrli@pondel.com
jbyers@pondel.com



eGain Corporation
Condensed Consolidated Balance Sheets
(in thousands, except par value data)
(unaudited)
       
       
  June 30, June 30,
  2026
 2025
ASSETS      
Current assets:      
Cash and cash equivalents $73,336  $62,909 
Restricted cash  8   8 
Accounts receivable, less provision for credit losses of $28 and $7 as of June 30, 2026 and 2025, respectively  24,391   32,775 
Costs capitalized to obtain revenue contracts, net  776   1,148 
Prepaid expenses  2,811   2,841 
Other current assets  669   886 
Total current assets  101,991   100,567 
Property and equipment, net  872   670 
Operating lease right-of-use assets  2,516   3,530 
Costs capitalized to obtain revenue contracts, net of current portion  1,200   1,460 
Goodwill  13,186   13,186 
Other assets, net  28,230   28,592 
Total assets $147,995  $148,005 
       
       
LIABILITIES AND STOCKHOLDERS’ EQUITY      
Current liabilities:      
Accounts payable $2,486  $2,596 
Accrued compensation  4,610   6,749 
Accrued liabilities  4,267   2,821 
Operating lease liabilities  1,246   1,220 
Deferred revenue  46,478   48,765 
Total current liabilities  59,087   62,151 
Deferred revenue, net of current portion  2,062   1,766 
Operating lease liabilities, net of current portion  1,532   2,449 
Other long-term liabilities  1,101   908 
Total liabilities  63,782   67,274 
Stockholders’ equity:      
Common stock, $0.001 par value per share – authorized: 60,000 shares; issued: 33,933 and 33,237 shares; outstanding: 26,172 and 27,083 shares as of June 30, 2026 and 2025, respectively.  34   33 
Additional paid-in capital  418,710   411,253 
Treasury stock, at cost: 7,761 and 6,154 common shares as of June 30, 2026 and 2025, respectively.  (50,322)  (38,812)
Accumulated other comprehensive loss  (1,678)  (336)
Accumulated deficit  (282,531)  (291,407)
Total stockholders’ equity  84,213   80,731 
Total liabilities and stockholders’ equity $147,995  $148,005 
       


eGain Corporation
Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(unaudited)
             
             
  Three Months Ended Year Ended
  June 30, June 30,
  2026 2025 2026 2025
Revenue:            
SaaS $20,670  $21,691  $85,286  $81,921 
Professional services  1,480   1,543   5,850   6,510 
Total revenue  22,150   23,234   91,136   88,431 
Cost of revenue:            
Cost of SaaS  4,591   4,233   17,732   17,975 
Cost of professional services  1,698   2,121   6,554   8,448 
Total cost of revenue  6,289   6,354   24,286   26,423 
Gross profit  15,861   16,880   66,850   62,008 
Operating expenses:            
Research and development  7,291   6,961   29,449   29,604 
Sales and marketing  5,629   4,641   19,476   19,356 
General and administrative  1,863   2,031   9,960   8,615 
Total operating expenses  14,783   13,633   58,885   57,575 
Income from operations  1,078   3,247   7,965   4,433 
Interest income, net  561   440   2,250   2,469 
Other income (expense), net  (18)  (390)  581   (1,265)
Income before income tax (provision) benefit  1,621   3,297   10,796   5,637 
Income tax (provision) benefit  (317)  27,568   (1,920)  26,617 
Net income $1,304  $30,865  $8,876  $32,254 
             
Per share information:            
Earnings per share:            
Basic $0.05  $1.13  $0.33  $1.15 
Diluted $0.05  $1.11  $0.32  $1.13 
Weighted-average shares used in computation:            
Basic  27,069   27,324   27,158   28,161 
Diluted  27,496   27,750   27,861   28,650 
             
Summary of stock-based compensation included in the costs and expenses above:            
Cost of revenue $151  $186  $528  $865 
Research and development  421   117   1,333   640 
Sales and marketing  178   75   560   352 
General and administrative  95   118   381   592 
 Total stock-based compensation $845  $496  $2,802  $2,449 
             


eGain Corporation
GAAP to Non-GAAP Reconciliation Table
(in thousands, except per share data)
(unaudited)
             
             
  Three Months Ended  Year Ended
  June 30,  June 30, 
     2026    2025    2026    2025
Income from operations $1,078  $3,247  $7,965  $4,433 
Add:            
Issuance of common stock warrant for services        1,350    
Stock-based compensation  845   496   2,802   2,449 
Non-GAAP income from operations $1,923  $3,743  $12,117  $6,882 
             
             
  Three Months Ended  Year Ended
  June 30,  June 30, 
     2026    2025    2026    2025
Net income $1,304  $30,865  $8,876  $32,254 
Add:            
Depreciation and amortization  103   77   388   340 
Issuance of common stock warrant for services        1,350    
Stock-based compensation expense  845   496   2,802   2,449 
Interest income, net  (561)  (440)  (2,250)  (2,469)
Provision for income taxes  317   1,396   1,920   2,347 
Benefit from income taxes related to the release of valuation allowance     (28,964)     (28,964)
Other income (expense), net  18   390   (581)  1,265 
Severance and related charges  143   648   1,118   1,407 
Adjusted EBITDA $2,169  $4,468  $13,623  $8,629 
             
             
  Three Months Ended  Year Ended
  June 30,  June 30, 
  2026    2025    2026    2025
Net income $1,304  $30,865  $8,876  $32,254 
Add:            
Benefit from income taxes related to the release of valuation allowance     (28,964)     (28,964)
Issuance of common stock warrant for services        1,350    
Stock-based compensation  845   496   2,802   2,449 
Non-GAAP net income $2,149  $2,397  $13,028  $5,739 
Per share information:            
Non-GAAP earnings per share:            
Basic $0.08  $0.09  $0.48  $0.20 
Diluted $0.08  $0.09  $0.47  $0.20 
Weighted-average shares used in computation:            
Basic  27,069   27,324   27,158   28,161 
Diluted  27,496   27,750   27,861   28,650 
             


eGain Corporation
Other GAAP to Non-GAAP Supplemental Financial Information
(in thousands)
(unaudited)
             
  Three Months Ended June 30, Growth Rates Constant Currency Growth Rates [1]
  2026 2025      
Revenue:            
GAAP SaaS $20,670  $21,691   (5%)  (5%)
GAAP professional services  1,480   1,543   (4%)  (4%)
Total GAAP revenue $22,150  $23,234   (5%)  (5%)
             
Cost of Revenue:            
GAAP SaaS $4,591  $4,233       
Non-GAAP SaaS $4,591  $4,233       
             
GAAP professional services $1,698  $2,121       
Add back:            
Stock-based compensation  (151)  (186)      
Non-GAAP professional services $1,547  $1,935       
             
GAAP total cost of revenue $6,289  $6,354       
Add back:            
Stock-based compensation  (151)  (186)      
Non-GAAP total cost of revenue $6,138  $6,168   (0%)  0%
             
Gross Profit:            
Non-GAAP SaaS $16,079  $17,458       
Non-GAAP professional services  (67)  (392)      
Non-GAAP gross profit $16,012  $17,066   (6%)  (7%)
             
Operating expenses:            
GAAP research and development $7,291  $6,961       
Add back:            
Stock-based compensation expense  (421)  (117)      
Non-GAAP research and development $6,870  $6,844   0%  1%
             
GAAP sales and marketing $5,629  $4,641       
Add back:            
Stock-based compensation expense  (178)  (75)      
Non-GAAP sales and marketing $5,451  $4,566   19%  20%
             
GAAP general and administrative $1,863  $2,031       
Add back:            
Stock-based compensation expense  (95)  (118)      
Non-GAAP general and administrative $1,768  $1,913   (8%)  (7%)
             
GAAP operating expenses $14,783  $13,633       
Add back:            
Stock-based compensation expense  (694)  (310)      
Non-GAAP operating expenses $14,089  $13,323   6%  6%
             

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

 
eGain Corporation
Other GAAP to Non-GAAP Supplemental Financial Information
(in thousands)
(unaudited)
             
  Year Ended June 30, Growth Rates Constant Currency Growth Rates [1]
  2026 2025      
Revenue:            
GAAP SaaS $85,286  $81,921   4%  3%
GAAP professional services  5,850   6,510   (10%)  (11%)
Total GAAP revenue $91,136  $88,431   3%  2%
             
Cost of Revenue:            
GAAP SaaS $17,732  $17,975       
Non-GAAP SaaS $17,732  $17,975       
             
GAAP professional services $6,554  $8,448       
Add back:            
Stock-based compensation  (528)  (865)      
Non-GAAP professional services $6,026  $7,583       
             
GAAP total cost of revenue $24,286  $26,423       
Add back:            
Stock-based compensation  (528)  (865)      
Non-GAAP total cost of revenue $23,758  $25,558   (7%)  (7%)
             
Gross Profit:            
Non-GAAP SaaS $67,554  $63,946       
Non-GAAP professional services  (176)  (1,073)      
Non-GAAP gross profit $67,378  $62,873   7%  6%
             
Operating expenses:            
GAAP research and development $29,449  $29,604       
Add back:            
Stock-based compensation expense  (1,333)  (640)      
Non-GAAP research and development $28,116  $28,964   (3%)  (3%)
             
GAAP sales and marketing $19,476  $19,356       
Add back:            
Stock-based compensation expense  (560)  (352)      
Non-GAAP sales and marketing $18,916  $19,004   (0%)  (1%)
             
GAAP general and administrative $9,960  $8,615       
Add back:            
Issuance of common stock warrant for services  (1,350)         
Stock-based compensation expense  (381)  (592)      
Non-GAAP general and administrative $8,229  $8,023   3%  2%
             
GAAP operating expenses $58,885  $57,575       
Add back:            
Issuance of common stock warrant for services  (1,350)         
Stock-based compensation expense  (2,274)  (1,584)      
Non-GAAP operating expenses $55,261  $55,991   (1%)  (1%)
             

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.


Primary Logo